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Acceptable identity documents vary by country, however, a passport scan for identity verification is always acceptable and is preferred.
A valid ID can be:
Passport (photo page only)
National ID card
Photo driving licence
Everything on the document you share should match the information on your Open Bank account.
Make sure the photo isn’t blurry or covered, so the Sentient Bot can see all the info. If there’s information on the back of your document, Sentient Bot needs to see that, too.
Make sure the document is in English.
A valid proof of address document can be:
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Utility bills: gas, electric, or landline phone (no mobile phone bills)
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A bank or credit card statement (photo/scan of a physical letter or PDF of statement)
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A council tax bill, or a HMRC notification
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Vehicle registration or tax
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Photo driving licence showing your address and expiry date
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Read more about acceptable documents.
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Add a Selfie
While document checks provide a defence against the use of fraudulent identity documents, fraudsters can get access to legitimate stolen documents. To prevent this, the Open Bank service can perform selfie checks on your membership accounts.
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What are a few reasons why my Self-verification may fail?
The provided identity document did not contain a picture of a face. |
The captured face image did not match with the document’s face. |
The AI service couldn’t verify the provided selfie. |
The captured face image was manipulated. |
How long does verification take?
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