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Types of identification

Foundation accepts these documents to verify your identity:

• Passport (photo page only)

• National ID card

• Photo driver’s licence (

  Status
  colour Red title Not active

  Electronic Driving Licence)

Voter ID, University or Employee card are not admissible for verifying your base profile on the Open Bank Portal.

Keep in mind that any document uploaded through Self Verification should contain your name, photo and date of birth ─ if not, a new, acceptable document might be asked, when the network’s AI notifies you. This may delay the verification process or interrupt your E Residency lease.

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The Foundation will email you once the document status is verified and your E Residency lease is approved. So be sure to check your email Inbox.

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Troubleshooting verification 

In some cases, we will require you to upload an image of your photo ID and selfie to confirm your identity. You'll need to take a photo of an accepted form of ID, such as a driver's license or passport.

Sometimes we’ll also need to capture an image of your face in addition.

Due to the highly sensitive nature of your verification documents, we can only accept documents which are uploaded through the Open-Bank Trust services. Please do not send documents by email or upload them to the Help Center.

You’ll need:

• A valid government-issued photo ID document.

  • ID cannot be expired.

  • ID must not be redacted, altered, or damaged. All edges of ID must be visible.

  • Check that your ID type is supported. Select the appropriate country in the drop-down.

  • The information in these documents must match the information on your Open Bank Trust account. Confirm that the Trust account personal information in your Dashboard is correct before documents are uploaded. Clicking Edit beside your details to make any changes.

  • The image must be in color

  • The image must be in .png or .jpg format

• Mobile device with a camera. Cameras on mobile devices typically take higher-quality photos than a webcam.

A better-quality image dramatically increases your chance of being successfully verified.

• Capture a clear image. Ensure images are not too dark or bright and don't have a glare. Hold steady and allow your camera to focus to avoid blurry photos.

• Do not block any part of your ID document in the image. Lay it on a flat surface to take the photo.

• Do not block any part of your face. Remove sunglasses, masks, or other accessories.

• Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document.

ID verification link not working?

If the link to complete ID verification isn't working, try the following:

• Restart your browser

• Clear your browser cache

• Use a different browser

Didn't receive the text message?

If you don’t receive a text message, you can use a QR code instead to access the link. In the Dashboard, there is an option to display a QR code on the screen. Then use your phone’s camera (if QR code detection is supported) or another barcode scanning app to scan the code and access the link.

Problems accessing your computer's webcam?

Check that you’ve permitted the service provider to access your webcam—if you block permissions to your camera, refer to Chrome, Safari, or Edge documentation on allowing access to use your webcam.

If you do not have a webcam, in the Dashboard there is an option to switch to another device. You will be prompted to enter your mobile phone number and Stripe will send a link to your phone to start the process.

Problems with the photograph?

• Be sure that you’re well-lit from the front, not the back.

• Make sure that your fingers are not covering any parts of the ID.

• If you are using your mobile phone, try laying the ID on a flat surface in a well-lit room.

Problems uploading an image file

To upload an image file, if not prompted directly, select Other Options and select Upload Images.

Certain Exceptions

Exceptions exist for the Sentient Bot to process certain types of verification documents:

Details when you are a resident of below:(i.e your registered tax residency address at the Open Bank portal)

Note I:

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Tax Residency in Russia?

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For members who have an ID document issued by Russia, it cannot be accepted due to the current statutory and fiscal nature of the Open Constitution network’s existence as Muellners Foundation in Europe and subsequently executed economic sanctions against Russia.AI network.

Note II:

What other types of documents are acceptable for such cases of Self Verification?

• Passport from another country e.g another citizenship or refugee ID

• Driving licence from another country

• Permanent residency card/Work visa

• Copy of naturalization or citizenship certificate

• Student or other visa valid for more than 6 months

Keep in mind that any document uploaded on the Association’s network, should contain your name, photo and date of birth ─ if not, a new, acceptable document might be asked, when the network’s Artificial Intelligence notifies you. This may delay the verification process or interrupt your E Residency lease.

What does the community do with ID information?

Protecting membership information is very important to the Foundation. All data, financial details, or documents that a member uploads on the Open Constitution network are stored securely, encrypted, and kept private as per network’s Data Residency Policy.

The network’s Artificial Intelligence: Sentient Bot will email you once the document status is verified and your E Residency lease is approved. So be sure to check your email Inbox.

Troubleshooting verification 

We hope you don’t have any issues with the automated verification process of the Open Constitution network. Should you have some issues, here are a few tips:

If your document was not accepted and you have received an email with

''Verification Status Rejected''

Possible Reasons of Document Rejection:

• It may have some of the information covered. Network AI: Sentient Bot can only process the full document photo page.

• It may be expired. Please check that your document is still valid before you upload it.

• Member details may not match. Please check that you have entered your name and date of birth correctly on the Open Bank portal while creating an account.

• Network AI: Sentient Bot may also need to process the back of the document. If there is information on both sides, please make sure you have uploaded both.

• It may be a document type that the network AI:Sentient Bot can’t accept.

• It may be in a format that the Network AI: Sentient Bot can’t accept, like a PDF. File supported formats and file sizes are listed here.

Reach out to Open Bank Help Center, for further troubleshooting verification status.

Note II: Verification for refugees and Stateless individuals

The community understands that it can be difficult for people with refugee status to open a bank account in their new country, let alone access economic and social services.

So, here’s a list of the documents that the Open Constitution network can accept to process and verify your identity if you have taken a refuge. This is either for the country you’ve settled in, or your place of origin.

US

• Passport

• State identification card/driver’s licence

• Permanent resident card, also called a green card

• Form I-766 Employment Authorization Document (EAD), also called a work permit

Green cards or work permits if your address is in Nevada, Hawaii, Mariana Islands, or the Virgin Islands.

Canada

• Passport

• Canadian refugee travel document

• Permanent resident card

Europe

• Alien’s passport (Stateless Person, NY Convention of 28th September 1954)

• Travel document (Refugees, Geneva Convention 28th July 1951)

• Any ID document from an EEA member country — like a passport or ID card — that clearly confirms refugee status

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