Types of identification
Voter ID, University or Employee card are not admissible for verifying your base profile on the Open Bank Portal.
Keep in mind that any document uploaded through Self Verification should contain your name, photo and date of birth ─ if not, a new, acceptable document might be asked, when the network’s AI notifies you. This may delay the verification process or interrupt your E Residency lease.
The Foundation will email you once the document status is verified and your E Residency lease is approved. So be sure to check your email Inbox.
Troubleshooting verification
In some cases, we will require you to upload an image of your photo ID and selfie to confirm your identity. You'll need to take a photo of an accepted form of ID, such as a driver's license or passport.
Sometimes we’ll also need to capture an image of your face in addition.
Due to the highly sensitive nature of your verification documents, we can only accept documents which are uploaded through the Open-Bank Trust services. Please do not send documents by email or upload them to the Help Center.
You’ll need:
A valid government-issued photo ID document.
ID cannot be expired.
ID must not be redacted, altered, or damaged. All edges of ID must be visible.
Check that your ID type is supported. Select the appropriate country in the drop-down.
The information in these documents must match the information on your Open Bank Trust account. Confirm that the Trust account personal information in your Dashboard is correct before documents are uploaded. Clicking Edit beside your details to make any changes.
The image must be in color
The image must be in .png or .jpg format
Mobile device with a camera. Cameras on mobile devices typically take higher-quality photos than a webcam.
A better-quality image dramatically increases your chance of being successfully verified.
Capture a clear image. Ensure images are not too dark or bright and don't have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
Do not block any part of your ID document in the image. Lay it on a flat surface to take the photo.
Do not block any part of your face. Remove sunglasses, masks, or other accessories.
Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document.
ID verification link not working?
If the link to complete ID verification isn't working, try the following:
Restart your browser
Clear your browser cache
Use a different browser
Didn't receive the text message?
If you don’t receive a text message, you can use a QR code instead to access the link. In the Dashboard, there is an option to display a QR code on the screen. Then use your phone’s camera (if QR code detection is supported) or another barcode scanning app to scan the code and access the link.
Problems accessing your computer's webcam?
Check that you’ve permitted the service provider to access your webcam—if you block permissions to your camera, refer to Chrome, Safari, or Edge documentation on allowing access to use your webcam.
If you do not have a webcam, in the Dashboard there is an option to switch to another device. You will be prompted to enter your mobile phone number and Stripe will send a link to your phone to start the process.
Problems with the photograph?
Be sure that you’re well-lit from the front, not the back.
Make sure that your fingers are not covering any parts of the ID.
If you are using your mobile phone, try laying the ID on a flat surface in a well-lit room.
Problems uploading an image file
To upload an image file, if not prompted directly, select Other Options and select Upload Images.